TERMS & CONDITIONS

These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, do not use our website. Paul Murray Plc reserve the right to make changes to this site, the disclaimers and the terms and conditions at any time. 

 
1. The owner of www.murrayshealthandbeauty.com is Paul Murray Plc. Head office address; Paul Murray Plc, School Lane, Chandlers Ford, Eastleigh, Hampshire, SO53 4YN, United Kingdom (‘Murrays’/‘Murrays Health & Beauty’/‘we’/‘us’/‘our’). Company registered in England. Company registration number 01172728. Telephone: 02380 
460 600. Fax: 02380 460601. Email: support@murrayshealthandbeauty.com 
 
2. Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all our intellectual rights are reserved. 
 
3. You may view, download for caching purposes only, and print from the website provided that; 
 
(a) You must not republish material from this website (including republication on another website), or reproduce or store material from this website in any public of private electronic retrieval system. 
(b) You must not reproduce, duplicate, copy, sell, resell, visit or otherwise exploit our website or material on our website for a commercial purpose, without our express written consent. 
(c) You must not edit or otherwise modify any material on the website. 
 
4. You acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on this website. 
 
Whilst we endeavour to ensure that the order information on this website is correct, we do not warrant its completeness or accuracy; nor do we not commit to ensuring that the website remains available or that the material 
on this website is kept up-to-date. 
 
5. Prices quoted on our online catalogue are in Pounds Sterling and Euro and are only recommended retail prices. We reserve the right to change any advertised prices at any time. 
 
Paul Murray Plc do try to ensure that all prices on our website are accurate, however errors may occur. If an error is discovered we will contact you. In the event that you order an item and the price published is incorrect for any reason, we will endeavour to contact you to advise of the correct price and determine whether you still want us to 
fulfil the order at the correct price. We shall be under no obligation to fulfil an order if the product is displayed at the incorrect price. 
 
6. Images on our website do not show actual size of items and all colours may vary to that listed. It is possible for our product specifications to change, in which case we will do our best to offer you a substitute product. If you are not happy with the replacement you can return within 7 days under the Distance Selling Regulations. 
 
7. To the fullest extent permitted at law, Paul Murray Plc is providing this site and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this web site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability, satisfactory quality and fitness for a particular purpose. Except as specifically stated on this site, to the fullest extent permitted at law, neither Paul Murray Plc nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of it or the information, content, materials or products included on it. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, 
income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Paul Murray Plc does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Paul Murray Plc its affiliates, directors, employees or other representatives. 
 
8. Access to certain areas of our website is restricted. We reserve the right to restrict access of our website, or indeed our whole website, at our discretion. If we provide you with a User ID and Password to enable you to access restricted areas of our website or other content or services, it is your responsibility to ensure that both your online trade order Username and Password are kept safe and you must not disclose it to anyone. You are responsible for all actions taken under that Username and Password and shall only use the site under your own Username and Password. You must not transfer or sell your Username to anyone, nor permit, either directly or indirectly, anyone to use your Username and Password. If there are any changes to your Paul Murray Plc customer details it is your 
responsibility to contact us as soon as possible. 
 
9. We reserve the right to terminate our agreement to do business and to suspend or terminate your access to the site immediately and without notice, if; 
a) You fail to make payment when due. 
b) You breach any of the listed Terms and Conditions. 
c) We suspect you have engaged, or about to engage, or have been involved in any way been involved, in 
fraudulent or illegal activity on the site. 
 
10. We do not accept any liability for any website not under our control, which may act as a portal to our site or be connected by a link with our site or that we connect to by a link. 
 
11. Once you confirm your order online it will then be processed by the Murray’s Customer Service Department. The office hours are 9am –5pm Monday to Friday. Until goods are despatched no contract will exist between you the account holder and Paul Murray Plc. Your invoice will be enclosed with your order and your Paul Murray Plc payment 
terms and conditions will then be active. 
 
12. Invoices are to be paid in full, 30 days from invoice date (unless otherwise specified). Goods remain the property of Paul Murray Plc until they are fully paid for. 
 
Credit, if granted, will not exceed the maximum limit specified in the credit agreement. Credit may be stopped if the payment terms are not adhered to. A credit amount may not be opened until a satisfactory reply has been received from both trade reference provided on the credit application. Company accounts may be requested. 
 
13. All deliveries are sent via the DX Group and delivered from Monday to Friday between 9am – 5pm. The approximate delivery time for UK mainland is 1-2 working days and outside of UK mainland will be 3-5 working days (excluding public holidays) upon receipt of order. Goods will be sent to the address stated in the order conformation. 
Please note that your goods maybe sent to you in instalments. If you have still not received your order after this time please contact the Murray’s Customer Service Department on 02380 460 600 (9am –5pm Monday to Friday). If you are a Paul Murray Plc Proforma customer you order will be despatched upon receipt of payment. 
 
A carriage charge of £5 (UK Orders) or €15 (Ireland Orders) will be applied to all online orders (excluding pharmaceutical packaging) under £95 or €200 respectively. 
 
A separate order must be created for Pharmaceutical Packaging. The Free Delivery carriage thresholds for Pharmaceutical Packaging are: 
 
- UK Mainland: £45 (£5 Carriage Charge If Below) 
- UK Non-mainland*: £115 (£15 Carriage Charge If Below) *Postcodes: GY, HS, IM, IV1-56, JE, KA27 & 28, 
KW1-17, PH19-44, PA20-78 & ZE. 
- Northern Ireland: £45 (£5 Carriage Charge If Below) 
- Southern Ireland (Sterling Accounts): £155 (£15 Carriage Charge If Below) 
- Southern Ireland (Euro Accounts): €200 (€20 Carriage Charge If Below) 
  
We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to an event outside our reasonable control. 
 
14. The Goods are at the risk of the Customer from the time of delivery or, if the Customer wrongfully fails to take delivery of the Goods, at the time when Paul Murray plc attempts to make delivery. 
 
Ownership of the Goods shall not pass to the Customer until Paul Murray plc has received in full all sums due to it in respect of: 
- The Goods; and 
- All other sums which are or which become due to Paul Murray plc from the Customer on any account. 
 
Until ownership of the Goods has passed to the Customer (and provided that the Goods are in existence and have not been resold), the Customer shall: 
- Hold the Goods on a fiduciary basis as the bailee of Paul Murray plc; 
- Not destroy, deface or obscure any identifying mark or packaging on or relating to the Goods; and
- Maintain the Goods in satisfactory condition and keep them insured on behalf of Paul Murray plc against all risks to the reasonable satisfaction of Paul Murray plc. On request the Customer shall produce satisfactory evidence of the insurance; 
- But the Customer may resell or use the Goods in the ordinary course of its business. 
 
The Customer´s right to possession of the Goods shall terminate immediately if: 
- The Customer has a bankruptcy order made against him or makes an arrangement or composition with his creditors, or otherwise takes the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (being a body corporate) convenes a meeting of creditors (whether formal or informal), or enters into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or has a receiver and/or manager, administrator or administrative receiver appointed of its undertaking or any part thereof, or documents are filed with the court for the appointment of an administrator of the Customer or notice of intention to appoint an administrator is given by the Customer or its directors or by a qualifying floating charge holder (as defined in paragraph 14 of Schedule B1 to the Insolvency Act 1986), or a resolution is passed or a petition presented to any court for the winding-up of the Customer or for the granting of an administration order in respect of the Customer, or any proceedings are commenced relating to the insolvency or possible 
insolvency of the Customer; or 
- The Customer suffers or allows any execution, whether legal or equitable, to be levied on his/its property or 
obtained against him/it, or fails to observe or perform any of his/its obligations under any contract between Paul Murray plc and the Customer, or is unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986 or the Customer ceases to trade; or 
- The Customer encumbers or in any way charges any of the Goods. 
 
The Customer grants Paul Murray plc, its agents and employees an irrevocable licence at any time to enter any premises where the Goods are or may be stored in order to inspect them, or, where the Customer´s right to possession has terminated, to recover them. 16. Under the Distance Selling Regulations you have the right to cancel your order for any item purchased on this website within 7 days of receiving your goods. A full refund excluding cost of return postage will be given providing 
you take reasonable care of the goods whilst they are in your possession and return the goods by Royal Mail Special Delivery. To cancel your order you must contact us within 7 days of receiving your goods. 
 
Please examine the goods on delivery in case they are damaged or faulty. If you inform us within 7 days of delivery that the goods are damaged or faulty, we will refund return postage and replacement at our expense. If you do not inform us within 7 days, we shall have no liability for goods said to be damaged on delivery. This does not affect your statutory rights. 
 
15. Philips Products
The supply of Philips products is subject to the Philips General Conditions of Sale, which are available to read here. Any other terms and conditions are hereby expressly rejected. 
 
16. Murrays Health & Beauty Philips Product Returns Policy. 
Murrays Health & Beauty is committed to selling high quality products on behalf of Philips; however we understand that at times items are unsuitable. We can only accept the return of products with proof of purchase that are unused, in original undamaged packaging, and in a saleable condition. Shavers, Epilators, Shaver Heads and Toothbrush Heads cannot be exchanged or refunded for hygiene and safety reasons unless returned in the condition stated above. 
 
Murrays Health & Beauty cannot accept the return of products with missing elements or parts. Philips has a department that will send out any missing components directly to the end consumer. Please contact the Support Line on 0844 3380489 to arrange replacement parts to be sent out within 48 hours. 
 
Philips Warranty.
All Philips Shavers come with a 2 year worldwide guarantee and adapt to any voltage.
 
Philips´ Warranty begins on the date of purchase by the end consumer as indicated on the proof of purchase. If the date of purchase is not available or unknown, the warranty period is considered to have started three months after the date of manufacture indicated on the product or as derived from the serial number of the product.  
 
If any defect due to faulty materials and/or workmanship occurs within the warranty period, Philips will make arrangements for a free of charge repair. Where a repair is not possible or is deemed uneconomical, Philips may agree to replace the product. Replacement will be offered at Philips´ discretion and the warranty will continue from the date of original purchase.
 
The Philips Warranty applies provided that the product has been handled properly for its intended use and in accordance with the operating instructions. 
 
http://www.support.philips.com/pageitems/master/countries/GB/UK_Warranty_Terms.pdf
 
16. Paul Murray Plc has a ‘privacy statement’ for all customers. All details that you provide are securely stored and will not be supplied or sold to any outside organisation. 
 
This notice will be governed by and construed in accordance with English law. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be excluded and shall not affect the validity and enforceability of the remaining terms and conditions.