As an Organisation we value customer feedback very highly, ensuring that we meet and where possible, exceed expectations.

In December 2008, Customer Feedback Forms were sent out to 100 randomly selected accounts, from which the results were extremely positive!

  • 100% of the completed forms scored the overall service that they receive from Murrays between Good and Excellent - with 21% Excellent!
  • When asked about the standard of service that they receive from their Murrays Sales Representative, 100% marked the service between Good and Excellent - with over 57% Excellent!
  • The Murrays product portfolio also received rave reviews from customers with 100% of completed forms reporting that the range was Good to Excellent!

Thank you to all customers who took the time to complete the survey, your comments are greatly appreciated.

Murrays Health & Beauty

Just some of the kind comments received following the Customer Feedback Survey 2008:

  • Good range, sensible pricing, well packaged!
  • Deliveries are always very prompt!
  • Provide a good service with regular visits.
  • Quick delivery!
  • Well presented catalogue, quick delivery and very friendly Sales Representative.
  • Excellent Sales Representative, nothing is too much and he really knows the products.
  • Well set out manuals and good delivery service.
  • All service is of a high standard!

Murrays Customer Feedback Survey 2008

We find Murrays excellent value for money, good quality products. Deliveries are very prompt and on arrival stock is always present and correct. In all we are very satisfied.

Joe, London

The goods are varied, good quality and good value for money. I would highly recomend them.

Trina, Surrey

We have been using Murrays for over a decade. We find them as a company to be extremely reliable, with a great product range and knowledge of what will sell well in our pharmacy. Murrays are always available to us at the end of the phone, if we ever have any product queries or special customer orders.

Jay, Hertfordshire

We find the service that Murrays provide to be excellent. Stock always arrives promptly and undamaged.

Janet, West Sussex

Having been a customer of Murrays for at least 10 years we have found your Company has given excellent service, fast delivery and good selection of products.

A Satisfied Customer

At Murrays we value customer feedback very highly. It is of great benefit to us as we continue to improve our products and overall service. We welcome any feedback or suggestions you might have, simply email us at [email protected].

We look forward to your comments.

The Murrays Customer Service Team